Is Your Current Computer Guy Only Putting Sloppy Band-Aid Fixes On Your Cybersecurity and Compliance?
As you can see, I’ve included a band-aid with this letter. Why have I done this? For two reasons:
- I have something very important to tell you so I want to be absolutely sure I have your attention, and…
- I’m fed up with seeing so many Southeastern Pennsylvania Professional Firms seriously wounded by sloppy “band-aid fixes” put on their computer networks and call it cybersecurity and compliance by other IT guys trying to save a buck or two, and I’m determined to finally put a stop to this careless activity once and for all.

Here’s what this is all about: My name is Bill Swank, CEO of Lime Systems. What makes us unique is that we guarantee to make technology and cybersecurity EASY for you—that includes guaranteeing 60-minute or less response times; owning problems instead of blaming your ISP, software vendor, hacker or other outside problem; and guaranteeing your complete satisfaction with our old-fashioned customer service.
Although this isn’t an amazing concept, I’m amazed at how many IT firms don’t get this right. And if you’re frustrated with your current IT person because they are totally unreliable, inept at solving your IT problems fast and (quite possibly) incompetent at delivering good, predictable service, we can help.
In addition to solving these issues, we can also show you how to:
- Increase employee productivity significantly by putting a responsive IT support help desk within a quick phone call’s reach whenever any little glitch does occur. Why should anyone on your staff ever have to wait around idly while their computer is down?
- Eliminate costly downtime, chronic problems, slowness and other computer headaches with our SMARTER service. How does this work? By proactively maintaining the health and security of your network with 24/7 monitoring and maintenance. In fact, we guarantee that you will have less than 1 hour of downtime the entire YEAR due to a problem we should have caught under our watch—just try to get your average “computer guru” to make that kind of promise!
- Gain complete peace of mind that your network is 100% secured, compliant and backed up properly so IF you were to experience a major disaster of some kind, we could have you back up and running again within 6 hours or less. And we don’t just say that, we guarantee it.
Ultimately, this means you and your staff will no longer have to waste time or money on aggravating computer problems, period.
To help you get to know us better, I’d like to offer you our Professional Services Firm Advisory Guide titled, “What Partners Must Know About Hiring An Honest, Competent, Responsive And Fairly Priced I.T. Services/Cybersecurity Firm .” This guide will arm you with 21 revealing questions you should ask any computer consultant before giving them access to your company’s network, as well as…
- The “dirty little secret” of the computer repair industry that most people don’t know and will NEVER be told by their current IT guy. (Knowing this alone could save you from wasting tons of money and untold aggravation when outsourcing your computer support.)
- How to spot an unethical or grossly incompetent computer repair/support technician in minutes.
- 4 costly misconceptions business owners have about computer maintenance and repair; one you will need to know BEFORE you talk to anyone on the phone.
- The BEST way to protect your computer network from viruses, spyware, hackers, downtime, slowness, crashes, data loss and other expensive, devastating computer problems.
- 5 mistakes to avoid when choosing a computer consultant.
To request this Business Advisory Guide, simply go online to limesystems.com or give my office a call at 610.828.6100 and we’ll get a copy out to you immediately. Even if you aren’t ready to change from who you are using now, this guide will give you some key strategies to help manage your current guy too.
Dedicated to serving you,
Bill Swank, CEO
Lime Systems
Direct Phone: +1.215.771.2744
E-mail: bill@limesystems.com
P.S. There is no cost or obligation of any kind when you request this Law Firm Advisory Guide, and you won’t be harassed by a high-pressure salesman; I’m simply extending this offer to you as a way of introducing myself to you and providing value to you as a fellow business owner.
How Does Your Current Computer Support Guy/Company Stack Up?
Take this quiz to find out!
How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, viruses, data loss or other frustrating and expensive disasters? Could your current technician actually be jeopardizing your network? If your technician does not score a “yes” on every point, you could be paying for substandard support.
- Do they provide PROOF of Cybersecurity Compliance each and every month?
- Do they provide you with a secure Compliant document VAULT where your Cybersecurity documentation is readily available?
- Do they provide on-going training and simulation to remove the human elements of cybersecurity?
- Have they reviewed your internal controls to ensure that if there is an issue that your firm remain protected and does not run afoul of the law, regulators or lawyers?
- Do they answer their phone LIVE and respond to emergencies promptly (within 10 minutes)?
- Are they easy to reach and highly responsive (responding same day) when you need them for non-emergencies?
- Do they proactively monitor, patch and update your computer network’s critical security settings daily? Weekly? At all? How do you know for sure?
- Do they meet with you regularly (at least once a quarter) to report what they’ve been doing, review projects and offer new ways to improve your network’s performance instead of waiting until you have a problem to make recommendations?
- Do they provide detailed invoices that clearly explain what you are paying for?
- Have they proactively discussed cybersecurity with you, and made recommendations for better protecting your network from ransomware?
- Have they discussed the latest Professional opinions regarding cybersecurity with you?
- Have they provided you complete network documentation, or do they hold the “keys to the kingdom” refusing to give you admin passwords?
- Do they offer any guarantees on their services?
- Do they arrive on time and dress professionally?
- Do you look forward to seeing them, working with them, or do you cringe every time you have to make that call?
- Do you have to manage their progress on projects, or do they provide frequent updates, status reports, follow-up calls and e-mails?
- Do their projects always end up costing more and taking longer than you expected?
- Do they offer flat-rate or fixed-fee project quotes, or do they give themselves a wide open playing field with “time and materials?”


